Q: My computer has a wireless internet card; can I receive IntelliWave internet service?
A: Yes, you can if you are located in one of our many Multi-tenant locations such as Milliron Apartments or River’s Edge. Call IntelliWave to see if you are in a Multi-tenant location.

Q: I don’t live in a Multi-tenant location. Is there another way to get IntelliWave internet service?
A: Yes! You may still be a candidate for IntelliWave’s residential, fixed-wireless service. To be eligible you must be within range of one of our base-stations located around the county. A signal-test technician will perform a free evaluation of service availability before installation. Call IntelliWave for details.

Q: Where is your service available?
A: Our service areas are located throughout Athens County, Ohio. We currently provide high-speed wireless service to much of:
- Athens
- Downtown Nelsonville
- Albany
- The Plains
- Waverly
- Piketon

Q: How does your system work?
A: We provide internet to our customers in one of two ways:
- Our Multi-tenant locations are equipped with commercial-grade wi-fi access points. This enables customers in the area to receive service immediately, without waiting for an installation. This is an affordable internet option, ideal for students, because customers need only inexpensive, off-the-shelf wireless cards to connect.
- Our residential system utilizes proprietary 900MHz wireless point-to-multipoint technology. Upon completion of a signal test, IntelliWave technicians will install a small modem at your home. This modem is similar in size and shape to a cable or DSL modem. Attached to the modem is an antenna, which receives a 900MHz signal from one of our base-stations. The modem converts this secure, encrypted 900MHz signal to a high-speed internet connection via Ethernet that can be linked directly to one or more computers.

Q: I have more than one computer at home; does your residential service work with multiple computers?
A: Yes, simply attach a broadband router to the modem and you can link as many computers as you want to your IntelliWave connection. If you have a wireless-enabled laptop computer, consider purchasing a wireless broadband router. With this device you can still connect non-wireless computers via Ethernet, while enjoying the freedom of wireless on your wi-fi computers. IntelliWave customer support technicians can help you plan and assemble your home network.

Q: Is your service compatible with Apple or Linux computers?
A: Yes.

Q: Does this service use my phone line, TV cable, or satellite dish?
A: No. You don’t need any of those to receive intelliwave internet. You just need to be within one of our service areas.

Q: How fast is IntelliWave’s internet connection?
A: IntelliWave offers a broadband connection to all its users. The speed of this connection is comparable to that of a cable or DSL connection. Your geographic location generally does not affect your connection, providing one exists.

Q: Do you provide email service?
A: Every customer account may utilize up to 5 separate email addresses at no charge. Our email system is compatible with all clients and features webmail for easy access on the go.

Q: Where will the antenna for my modem be located?
A: Most of the time the antenna is mounted on an inside wall of your home near the modem, this is referred to as an internal installation. In cases of abnormal or weak signal quality, an external installation may be necessary. An external installation may be as simple as mounting an antenna on an outer wall of the house. Some externals require a mast and a high-gain antenna mounted on the rooftop. Because of the time and material investment, external installations include an additional fee. During a signal test, our technicians determine the type of installation necessary. We will inform you of the type of installation required and the cost before scheduling an installation.

Q: Is your service affected by weather?
A: Our system is virtually weather-proof. However, ice formation on some external antennas can cause temporary problems.

Q: Does anything interfere with your system?
A: Cordless phones and other wireless devices that operate in the 900MHz spectrum can cause temporary loss of connection. Because our equipment is so sensitive, we recommend not using these devices anywhere near the modem or antenna.